It's Easy To Get in Touch
For order related and general enquiries, our customer support team can be contacted by the below methods.
🗨 Live Chat
Get real-time assistance from our Cestrian Watch Experts.
Live Chat hours are: 9:00am - 5:00pm, Monday - Friday.
You can email us at support@cestrianwatches.com
We aim to respond to your query within 1 business day.
IMPORTANT INFORMATION
We’re Moving to chester city centre
We’re currently in the process of getting everything fully set up behind the scenes. During this transition period, a few parts of our service may be slightly affected while systems are updated and operations settle into place.
During this time:
Our phone systems are currently being updated
We’re operating on a temporary line
Response times may be slightly longer than usual
Orders are still being processed and dispatched as quickly as possible
For the quickest response, we recommend getting in touch via email.
Email: support@cestrianwatches.com
Returns Address: 27 Bridge Street Row East (formerly Brow HQ), Chester, CH1 1NW
If you’re returning an item, please ensure your details are included inside the parcel so we can process it without delay.
We’re still here, actively responding to all enquiries, and working to get everything running exactly as it should.
Thanks for bearing with us — we really appreciate your patience while we complete the move.