Shipping policy

Delivery Policy

Firstly, we would like to thank all of our customers, we love designing watches & get a real buzz from you all loving too.

FREE Next Day UK Delivery

We know your order is important to you, so we use Royal Mail’s tracked delivery service.

We also offer the Royal Mail’s Special Delivery (signed) service, which for an additional fee of £12.95 will guarantee delivery next day before 1.00 pm and for £6 will guarantee delivery next day on or before 4.00 pm.

*Royal Mail Tracked 24 and Royal Mail Tracked 48 services are 98% accurate but not guaranteed.

Delivery Cost
Delivery Cost Royal Mail 24 Hours (Tracked & Signed) FREE
Special Delivery next day before 1pm £5.95
Special Delivery next day before 9am £12.95

 

All orders are sent using Royal Mail’s tracked delivery service. Orders placed before 4pm (Monday-Friday) are dispatched the same day, 11am Saturday. Sunday orders are dispatched on the following Monday.

At this time we are not operating during UK bank holidays, Orders received on bank holidays will be dispatched promptly the next working day.

EU & International Delivery

  • DHL Express Tracked & Signed (2 - 5 Days): This is our express international delivery option, and it typically takes 2 - 5 working days for delivery to EU and International destinations. The shipping cost is calculated at checkout depending on your shipping address and currency.
  • Royal Mail International Tracked (7 - 10 Days): This is our international delivery option, and it typically takes 7 - 10 working days for delivery to EU and International destinations. The shipping cost is calculated at checkout depending on your shipping address and currency.

On average, a delivery to the EU will take between 3-5 working days and delivery to the rest of the world will take 5-7 working days. Non-EU countries are required to pay a delivery fee that will be totalled at checkout.

Do I need to pay custom duties and sales tax on international orders?

Please note that duties and taxes are the responsibility of the customer. The total price you see during checkout covers only the outbound courier cost.

Should you refuse the parcel and not pay the customs & duties charges dictated by the courier, there will be a refund deduction of the outbound shipping cost of your order, deducted from the order total. Additionally, if the parcel is refused and returned to us by our courier, there will be a charge of £25 or the equivalent in your local currency.

Cestrian Watches will never be responsible for any tax or customs duties that are applicable to non-EU countries; the customer will be required to pay these.

Further Information

Royal Mail and their partner couriers will leave a card to inform that they have attempted a delivery, with this enabling you to either rearrange a delivery of collect your package from your local Royal Mail delivery office. On very rare occasions, Royal Mail couriers have been known to not leave a card notifying you of a delivery attempt. If this happens then the best course of action is to check with your local Royal Mail delivery office before getting in touch with us.

It is always best to inspect your delivered item to ensure that it has not been tampered with or damaged. If it appears this is the case, you should always refuse delivery.

Cestrian Watches prides itself on its ability to ensure that all its customers receive their item(s) on time, but on the very rare occasion that our shipping capacity is exceeded, there may be delay of one day on your order.

We never like to see this happen, but it sadly comes with the territory when purchasing items online. Should this ever happen, we will ensure that your item is clearly marked for urgent delivery and dispatched the next working day.

Late deliveries can also be the fault of one of our courier partners. We deeply regret when this happens, but it is unfortunately beyond our control. If this ever happens, we will do our utmost to resolve the situation as quickly as possible.

Royal Mail does not class a parcel as lost until:
Tracked 24 – 14 days after delivery date

If a late delivery is the fault of the courier/postal service, Cestrian Watches will refund all the relevant delivery charges, with this not applying to free deliveries. Unfortunately, we currently will not compensate for any consequential losses, such as time taken off work to receive a delivery and purchasing the item from a more expensive retailer.

In the extremely rare event that a parcel is completely lost, we will do everything within our power to ensure that your item(s) is delivered to you as soon as possible. A replacement item or refund cannot be issued until the parcel in question is confirmed as lost by the relevant delivery service, with the loss confirmation period depending on the service used:

  • Royal Mail Recorded Delivery/ 1st Class – 10 working days
  • Royal Mail 9am/ Track 24 – 14 working days
  • Royal Mail International Delivery – 21 working days